Return Policy:

If there is a problem with your order, please contact us immediately at 1-616-530-8665 so we can promptly resolve it for you.

180 Day, 100% Money Back Guarantee. THIS DOES NOT INCLUDE SPECIAL ORDERS.

At Traffic Control Caroms our number one priority is our customer’s satisfaction.

To ensure our customer’s satisfaction, Traffic Control Caroms offers a 100% money back return policy for 180 days (6 months) from the date of purchase. When you purchase products from Traffic Control Caroms you can be confident that you (or the lucky person you bought for) will be happy with your shopping experience at Traffic Control Caroms .

If for any reason you are dissatisfied with your purchase from Traffic Control Caroms you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for a full 180 days.

We will credit you with the form of payment you submitted to us.

For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged during the return process.

Shipping and insurance charges for the return of the item(s) is the responsibility of the customers.

Please note that if a refund is requested, even though we will credit your card the day the item is returned to us, it sometimes may take up to 3-5 days for the credit to show up at your bank.

Videos, DVD’s, books, personalized or special order items are non refundable; however exchanges for the same title is allowed in case the DVD or video is defective or damaged in transit. Carom tables are special orders and are made to order.

The cost of any cue or shaft customizations are non refundable. This includes the cost for tip changes, shaft turndowns or other customizations.

60 Day 100% Money Back Guarantee on Cues & Shafts

Traffic Control Caroms offers you a 100% money-back guarantee for any cue or shaft purchased. If for any reason you are dissatisfied with your cue or shaft purchase, you may return your cue or shaft to us for a full refund for a full 60 days from the date of purchase.

This guarantee includes Chalked Cues & Shafts!

For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case of damage during the return process.

Original shipping charges (if applicable) are non-refundable. Shipping and insurance charges for the return of the item(s) is the responsibility of the customers.

Personalized items are not returnable.

Traffic Control Caroms, at our own judgment, reserves the right to void the 60 Day money back guarantee on cues and shafts if there is evidence of abuse, mishandling, or excessive wear. Please call us to speak to one of our customer service representatives for further information 616-530-8665.

INTERNATIONAL RETURNS The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders, or demo items are not returnable either domestically or internationally.

Damaged Goods If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and call our Customer Service at 616-530-8665.

If you find an item damaged after delivery, retain shipping carton and all packing material and notify the carrier and Traffic Control Caroms immediately. Traffic Control Caroms ships all cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to insure your new cue or shafts safety. Traffic Control Caroms is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.

Shortage Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Shipping Errors Your satisfaction is very important to us. Please call us immediately (616-530-8665) if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation quickly.

Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer, it will be noted on your invoice in the item line as "drop ship".

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Traffic Control Caroms will pay for the pick up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Traffic Control Caroms to correct the problem.